Landline Phone: (413) 214-6541
Mon - Fri: 8.00am - 4.00pm
Email: customerservice@sterlinganalytical.com
Sample Delivery Instructions | Sterling Analytical

Sample Delivery Instructions

Reliable Analytical Results through Proper Sample Handling

1. Prepare Your Samples

  • Container Integrity: Ensure all caps are tightened to prevent leakage. Use laboratory-grade containers appropriate for the requested analysis.
  • Clear Labeling: Label every container with a Unique Sample ID, Collection Date, and Time using a permanent, waterproof marker.
  • Preservation: If your samples require thermal preservation, please pack them in a cooler with sufficient ice (aim for 4°C).

2. Complete the Chain of Custody

A completed Chain of Custody (CoC) form must accompany all samples to ensure legal and technical defensibility of your data.

Download and print the official form below:

📄 Download Chain of Custody Form

3. Packaging & Shipping

  • Place the completed Chain of Custody in a waterproof Ziploc bag and tape it to the inside lid of your shipping container.
  • Use appropriate cushioning (bubble wrap or foam) to prevent glass breakage during transit.
  • Ship via overnight carrier (FedEx/UPS) or hand-deliver to our facility.

Delivery Address

Sterling Analytical Inc.

15 Agawam Ave

West Springfield, MA 01089

Lab Hours

Monday – Friday

8:00 AM – 5:00 PM (EST)

Contact us for after-hours drop-off.